Topic: Story Tellers - Customer Service Culture that Fuels Growth
The goal of any customer service manager is to turn your customer base into a story telling army drives business to your door. However, sustaining a reputation for great service takes a lot of planning, a lot of humility, and a lot of work. We’ll take a look at what it takes to shape your brand and share some ideas to motivate your team.
About our presenter: Brian Donnelly is the VP Retail Banking Director at Superior National Bank. He has 15 years of experience in service and sales management within all areas of the financial services industry. Brian has been active in many local economic and community development organizations, including the Chamber of Commerce, KEDA, Keweenaw Young Professionals, and CopperDog 150.
May 23rd, Noon - 1 p.m. Jutila Center Room 323 200 Michigan Street Hancock, MI 49930
RSVP Required to attend, please call 906-482-5240 or email firstname.lastname@example.org